Effective: May 25, 2026 · CrimePulse, Inc. · Last updated: May 29, 2026
CrimePulse, Inc. (“CrimePulse,” “we,” “us,” or “our”) operates the CrimePulse platform, including the website at crimepulse.app, our iOS and Android mobile applications, and related services (collectively, the “Service”). We are headquartered in the United States.
For privacy-related questions or requests:
Account information. When you create an account, we collect your name, email address, and password (hashed). If you subscribe to a paid plan, billing information is processed by Stripe, Inc. — we do not store full payment card numbers.
Location information. We collect your home or property address (text and coordinates) to assign you to neighborhoods and calculate alert radii. You control this address and can update or delete it at any time.
Incident reports. If you submit an incident report, we collect the details you provide: incident type, time range, location, description, witness statements, and evidence uploads. Physical descriptors collected are limited to height, build, clothing, hair, tattoos, and distinguishing marks. We collect no ethnic or racial descriptor fields anywhere in the platform.
Camera registration. If you register a camera, we collect the camera's label and approximate coverage area. We do not store your camera footage on our servers. Footage remains on your device or local storage. Clips are only transferred when you explicitly approve a clip request — one approval per clip, per request.
Usage and device data. We collect standard web and app analytics including IP address, browser type, device type, pages visited, and feature usage. This data is used to improve the platform and diagnose technical issues.
Mobile phone number. If you choose to receive SMS/text alert notifications, we collect your mobile phone number. Providing your phone number is entirely optional. If provided, it is used exclusively to send security incident alerts via text message. You can remove your phone number or disable SMS alerts at any time in your account settings. Reply STOP to any alert message to immediately opt out.
Communications. If you contact us via email or our contact form, we retain that correspondence to respond to you and improve our support.
We do not use your information to train third-party AI models. We do not sell your personal information.
Within your community. Incident reports you submit are visible to verified members of your neighborhood or HOA, subject to your privacy settings. Your name and address are never disclosed in incident feeds — only your general area.
Law enforcement. Verified law enforcement agencies on our platform can view incident reports and evidence packages in their jurisdiction. They cannot access your personal account information, camera footage, or identity unless you explicitly share it or a lawful process requires disclosure.
Anonymous reporting. If you submit an anonymous report, your identity is encrypted and stored in escrow. It cannot be accessed by us, other users, or law enforcement without a valid court order.
Service providers. We share data with trusted vendors who help us operate the platform, including cloud hosting (AWS), email delivery, payment processing (Stripe, Inc.), SMS delivery (Twilio, Inc.), and analytics. These providers are bound by data processing agreements and may not use your data for their own purposes. If you have provided a mobile phone number for SMS alerts, that number is transmitted to Twilio solely for message delivery.
Legal requirements. We may disclose information if required by law, court order, or to protect the rights, property, or safety of CrimePulse, our users, or the public.
Business transfers. If CrimePulse is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you via email and provide opt-out options before any such transfer occurs.
CrimePulse is designed so that camera footage never leaves your device without your explicit, per-clip approval. Specifically:
Evidence you upload (photos, video clips, audio recordings) is:
You may delete evidence you uploaded at any time, subject to legal holds. Deletion removes the file and marks the chain-of-custody record as deleted.
We retain account data for as long as your account is active. If you delete your account, we delete your personal information within 30 days, subject to legal obligations (e.g., evidence under an active legal hold, billing records required for tax compliance).
Incident reports contributed to the community may be retained in anonymized or aggregated form after account deletion.
All users. You may access, update, or delete your personal information at any time through your account settings, or by contacting us at .
California residents (CCPA). You have the right to know what personal information we collect and how it is used, the right to delete your personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights.
EEA and UK residents (GDPR). You have the right to access, rectify, erase, restrict, or port your personal data, and to object to its processing. Our legal basis for processing is performance of a contract (Service delivery), legitimate interests (security, fraud prevention, platform improvement), and your consent where required.
To exercise any privacy right, email . We will respond within 30 days (45 days for complex requests).
The Service is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe a child has provided us personal information, contact us at .
We implement technical and organizational measures to protect your personal information, including AES-256 encryption at rest, TLS 1.3 in transit, mandatory multi-factor authentication for law enforcement accounts, role-based access controls, and full audit logging of sensitive data access.
No method of transmission or storage is 100% secure. If you discover a security vulnerability, please report it responsibly to .
We may update this Privacy Policy as the platform evolves. We will notify you of material changes by email (to the address on your account) at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated policy.
If you opt in to SMS alerts, you consent to receive automated text messages from CrimePulse at the mobile number you provide. These messages are transactional in nature — they notify you of security incidents in your monitored area that meet or exceed the alert threshold you have configured. We do not send marketing or promotional text messages.
Message frequency. Message frequency varies based on incident activity in your area. In a quiet neighborhood, you may receive no messages for extended periods. During an active incident, you may receive multiple messages within a short window.
Message and data rates may apply. Standard carrier message and data rates apply to SMS messages you receive. CrimePulse does not charge separately for SMS delivery.
How to opt out. Reply STOP to any CrimePulse text message at any time to immediately stop all SMS alerts. You will receive one confirmation message. You can also disable SMS alerts or remove your phone number in your account settings at crimepulse.app/settings.
How to get help. Reply HELP to any CrimePulse text message for support information, or contact us at .
SMS delivery provider. SMS messages are delivered via Twilio, Inc. Your mobile number is shared with Twilio solely for the purpose of message delivery and is not used by Twilio for any other purpose. Twilio's privacy policy is available at twilio.com/legal/privacy.
Consent is not required for purchase. You are not required to opt in to SMS alerts to use CrimePulse or to purchase a subscription. Consent to receive text messages is entirely voluntary.
CrimePulse, Inc.
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See also: Terms of Service