Effective: June 8, 2026 · CrimePulse, Inc. · Last updated: June 9, 2026
How users opt in
SMS consent is collected at two points: during account creation (Step 3 of onboarding) and in Account Settings. Both flows use identical consent language. Opt-in is never pre-checked — users must actively enter a phone number and click the checkbox. Consent is not required to create an account or use CrimePulse.
1Location
2Plan
3Alert preferences
Account creation — Step 3 · Alert preferences
(555) 555-5555
By providing your number, you consent to receive automated safety alert texts from CrimePulse. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. Consent is not required to use CrimePulse. Privacy Policy & Terms of Service.
Enable SMS / text alerts
Enter a mobile number above to enable.
↑ Default state — checkbox is disabled and unchecked until user enters a phone number. Opt-in is never pre-selected.
After user enters phone number and clicks checkbox to opt in
(555) 555-5555
By providing your number, you consent to receive automated safety alert texts from CrimePulse. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. Consent is not required to use CrimePulse. Privacy Policy & Terms of Service.
Enable SMS / text alerts
Text me when new incidents are reported nearby and for community messages from my admin.
↑ Opted-in state — user has entered their number and actively clicked the checkbox.
The identical opt-in widget and consent disclosure also appear in Account Settings → Phone & SMS so users can opt in or out at any time after account creation.
Program name and description
Program name: CrimePulse Alerts
Program operator: CrimePulse, Inc.
CrimePulse sends automated SMS text messages to community members and registered users who have opted in to receive safety notifications. Message types include:
Neighborhood security incident alerts scoped to your configured area
CrimePulse Score™ threshold notifications
Community safety announcements
Account and service notifications (e.g., registration confirmations, password resets)
CrimePulse does not send marketing or promotional text messages. All messages are transactional or service-related in nature.
How to opt in
You opt in to CrimePulse SMS alerts by providing your mobile phone number during account creation, onboarding, or in your account settings at crimepulse.app/settings, and affirmatively enabling SMS alerts. Consent is never pre-checked — you must actively provide your number and enable alerts.
Consent to receive text messages is not required to create an account, use CrimePulse, or purchase a subscription. Providing your mobile number is entirely voluntary.
Message frequency
Message frequency varies. During periods of elevated incident activity in your configured area, you may receive multiple messages within a short time window. During quiet periods, you may receive few or no messages. Service messages (confirmations, alerts) are sent as triggered by account activity.
Message and data rates
Message and data rates may apply. Standard carrier message and data rates apply to all SMS messages you send to and receive from CrimePulse. CrimePulse does not charge separately for SMS delivery.
How to opt out (STOP)
You may opt out of CrimePulse SMS messages at any time by replying STOP to any CrimePulse text message. After sending STOP, you will receive one final confirmation message and no further automated SMS messages from CrimePulse unless you re-enable SMS alerts.
You may also disable SMS alerts or remove your phone number at any time in your account settings at crimepulse.app/settings.
How to get help (HELP)
Reply HELP to any CrimePulse text message to receive support contact information. Supported help keywords: HELP, INFO, SUPPORT
You may also contact us directly:
Email:
Privacy questions:
Carrier liability disclaimer
Carriers are not liable for any delayed or undelivered messages. CrimePulse is not responsible for any delays in SMS delivery caused by wireless carrier networks, network congestion, or other factors outside our control.
SMS delivery provider
SMS messages are delivered via Twilio, Inc., operating under A2P 10DLC registration with the U.S. mobile carrier ecosystem. Your mobile number is shared with Twilio solely for message delivery and is subject to Twilio's data processing terms. Twilio does not use your number for any purpose beyond message delivery on our behalf.
Privacy and data sharing
Your mobile phone number and SMS opt-in consent data are never sold, shared, or transferred to third parties for marketing or promotional purposes. This applies even where other categories of data may be shared with service providers in the ordinary course of operating the platform.
Text messaging originator opt-in data and consent information will not be shared with any third parties, excluding subprocessors (such as Twilio) required solely for message delivery.
For full details on how CrimePulse handles your personal information, see our Privacy Policy.
Compliance
CrimePulse's SMS messaging program is operated in compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA messaging guidelines, and A2P 10DLC carrier requirements. If you believe you have received an SMS message from CrimePulse in error, please contact immediately.
Contact
CrimePulse, Inc. SMS / messaging inquiries: Support: